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FAQ Shop

Frequently Asked Questions: your questions, our answers.

Who is the seller of these products?
The seller is Archiproducts, the largest "permanent virtual exhibition" of architecture and design.  Archiproducts is an online Shop Online and Billiani official retailer.
 
Are the products sold by Archiproducts original?
The products you have purchased come directly from the manufacturer and will be accompanied by instruction manuals, original packaging and serial numbers, if applicable.
 
Are the products sold by Archiproducts covered by a guarantee?
Any products you purchase on Archiproducts are provided with a legal Guarantee of Conformity, in compliance with the law set in forth. Read all the details on the dedicated page.
 
How do I place an order?
Shopping on this site is easy!
1. Be inspired and choose the products you wish to purchase.
Use the search bar to find a specific product or browse by category to find your favorite. 
2. Configure your product.
Through the drop-down menus on each page set up the product by choosing the features from the list and preview the product in the picture gallery. Use the 3D Viewer to view the product in 360° high resolution to “try the product” in augmented reality in every space with finishes and actual dimensions.
3. Add it to your cart
Once you have configured your product, select the quantity you want and click to add directly to your shopping cart.
4. Finalize the order in 4 steps
Enter your billing and shipping information, make sure it's all correct and proceed to payment. You will receive an order confirmation email a few minutes after the transaction is completed, indicating the order number necessary to report any issue to our customer service.
 
Which payment methods are accepted?
You can pay easily and securely with PayPal, Credit Cards (via PayPal), bank or instant transfer.
 
Are payment secure?
The payment information you enter when ordering (credit card number, security code) are processed through connections that use Secure Sockets Layer protocol (SSL) and are not stored in any way on our systems.
 
I need an invoice. I can I request it?
If you need an invoice, you must request it before concluding the order by providing the necessary data (company name, VAT number). We will not be able to issue an invoice after purchase.
 
Can I request a custom quote?
Are you furnishing a large space and need to buy large quantities? Are you an architect and looking for furnishings for your project? Fill out the form "request quote" on the product sheet indicating your information and your shopping list. Our consultants are at your disposal to help you find the solution that best suits your needs. 
 
I placed an order. Can I cancel it?
Due to administrative reasons, unfortunately it is not possible to cancel an order after its submission. You can always exercise your right of withdrawal in accordance with the law, as defined in our return policy.
 
When I will receive the product I have purchased?
 Most of the products on our site are made specifically for you, upon receipt of your order. This gives a higher value to your purchase, but requires a reasonable time for production, quality control and shipping before you receive your product. On each product sheet on Archiproducts an estimated delivery date is indicated, which takes into account both product production time and shipping time, depending on the destination given. When paying by bank transfer, to the time of delivery indicated in the order summary email, the payment processing time will be added. If your cart includes more than one article, modalities and delivery times may be different for each item. Please always check the shipping time and delivery for each item and inform us promptly of any delivery needs. For further information, visit the dedicated section.
 
To which countries do you ship to?
We can deliver worldwide. However, some products may not be available for delivery in all geographical areas. Through a preselection of the country based on the IP address or using the dropdown menu, you will be able to view the products for sale in your country and relative shipping costs. The availability of shipping in the geographical area indicated will always be confirmed on the purchase form. For further information, visit the dedicated section.
 
How will my order be shipped?
Depending on the type of product, the destination and the value of the goods, our logistics service will choose the most suitable delivery methods:

Standard delivery by express courier. As a guideline, this is chosen for smaller packaging and weights up to 70 kg. Available worldwide, with delivery to the street level. Approximate delivery time: from 1 to 3 business days for Italy, from 2 to 6 days for European countries and from 8 to 10 days for other destinations. Delivery will be made Monday to Friday between the hours of 08.00 and 18.00 hours. Tracking number always available.

Delivery by specialized carrier. Will be chosen for all the furnishings of particular size and value. Available worldwide through our network of specialist partners. Approximate delivery time: from 2 to 4 weeks in Europe, 5 weeks in America, 7 in Asia and Australia, with delivery by appointment. At the time of shipment, you will receive an email notification with approximate delivery dates. Does not include a tracking number, but the delivery will always be by appointment, to be agreed on with the carrier. All shipments are made with All-Risk insurance coverage. For further information, visit the dedicated section.
 
Can I track the shipment of the products?
Upon delivery of the goods to the carrier selected, you will receive an email with shipping details. For deliveries by express courier, you will be provided with the tracking number with which you can track the package. For deliveries by specialized carrier, we will not be able to provide you with a tracking number, but you will be contacted directly by the carrier chosen to agree on the date and time of delivery. For further information, visit the dedicated section.
 
I need a delivery to an upper floor or assembly. How can I request it?
At the moment, it is not possible for us to offer assembly and installation services. However, we encourage you to contact our Customer Service for specific needs. We will do our best to find a solution. For further information, visit the dedicated section.
 
I received the product but it is not to my liking. Can I return it?
If you're not happy with your purchase, you will be able to return it within 14 days of receipt and receive a full refund. Attention: customized and made to order products cannot be returned. You can find more information in our Return Policy.
 
I received a damaged product. What should I do?
If upon opening of the packaging, the product you purchased is damaged, send an email to store-support@archiproducts.com within 3 (three) days after delivery, describing accurately the nature of the damage and attaching a photo of the damaged product and packaging. We suggest that you retain the original packaging and delivery document. We will replace the damaged product as soon as possible, but we reserve the right to offer a monetary refund as an alternative to replacement. You can find more information in the dedicated section.
 
How can I contact your Customer Service?
You can contact our customer service at + 39 080 5543553 or via live chat from Mon-Fri 9 am -1 pm / 2-6 pm (GMT+1), excluding Bank holidays and public holidays in Italy: 1st and 6th January; 25th April; Easter Monday; 1st May; 2nd June; 15th August; 1st November; 8th, 25th and 26th December). At any time, you can contact us via email at store-support@archiproducts.com or through the link "Contact the Seller" in your reserved area "Orders". We will respond as soon as possible.